Information We Collect

When you reach out to us for corporate floral arrangements or gift services, we gather details you share voluntarily. This includes your name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when placing orders, though these are processed securely through our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery times, and budget considerations. This helps us customize our service to fit your corporate requirements.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to improve site performance and understand how clients locate our services.

How We Use Your Information

We primarily use your data to fulfill floral orders and deliver exceptional customer support. This includes processing orders, coordinating deliveries, sending order confirmations, and following up to ensure your satisfaction.

• Processing and completing your flower orders and gift arrangements
• Informing you about order status and delivery timings
• Providing customer support and answering your inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our offerings (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-identifiable data to gauge market trends and enhance our operations. For example, we might analyze which types of arrangements are most popular during different seasons to better plan inventory.

With your explicit permission, we may share information about seasonal offerings, special promotions, or new services that could be of interest to your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our business ecosystem and is shared only when necessary to provide our services or to meet legal obligations.

We collaborate with trusted service providers who help us deliver our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they perform for us.

We may disclose your information if required by the law, court orders, or government regulations. This includes compliance with tax regulations, business licensing, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for data storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and we restrict access to personal information to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling procedures.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this information is handled by certified payment processors who specialize in secure financial transactions.

While we maintain strong security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address evolving threats and uphold high protection standards.

Your Rights and Choices

You hold several rights regarding your personal data. You can request access to the information we hold about you, ask us to correct inaccuracies, or request deletion of your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your data only as long as necessary for business purposes and legal obligations. Order records are typically kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When information is no longer needed, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate business interests such as fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for the site to function properly – they enable basic navigation and secure access. These cookies don’t collect personally identifiable information and are enabled automatically when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize page performance, and improve the user experience. This data is aggregated and does not identify individuals.

You can adjust cookie settings through your browser. Disabling some cookies may affect certain site features and your overall browsing experience.

Business Transfers and Changes

If Field Grove Harbor undergoes major corporate changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure that your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When significant changes occur, we will inform you via email or by posting a notice on our site before the changes take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we discover we have inadvertently collected data from someone under 18, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and we store and process data within United Kingdom jurisdiction. However, some of our service providers may handle data internationally. In such cases, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

We comply with United Kingdom data protection regulations, including those related to business activities, financial transactions, and handling customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.